AutoNation is committed to respecting the privacy rights of our customers and all visitors to our web site. We take this matter very seriously and have instituted many policies and procedures to ensure that your privacy rights are safeguarded. The following outlines AutoNation's privacy policies and details the measures we have taken to protect your privacy, while providing you with a unique and rewarding online shopping experience.
Including Remote Collision Concierge pickup and drop off locations at select AutoNation dealerships, AutoNation has over 150 Collision Center locations throughout the US. From Seattle to Fort Lauderdale, there's an AutoNation Collision Center near you.
Because we are one of the country’s most trusted collision repair providers, many insurance company’s partner with AutoNation for their Direct Repair Programs (DRP) to handle every aspect of your vehicle’s repair claim. Even customers who decide not to file a claim with their insurance, choose AutoNation for their collision repairs.
This privacy statement covers the site www.autonationcollisioncenters.com and subdirectories.
If you have questions or concerns regarding this statement, please contact us at 855-270-1645
What information does AutoNation collect?
As part of the collision services process, information such as your IP address, e-mail address, name, and contact telephone numbers will be requested. This information will be used solely as described below. When entering information on this web site, it will be securely emailed to the collision center’s manager or estimator so that your inquiry may be answered promptly.
AutoNation provides for limited employee access to your data. Your data is processed within a secured application that can only be accessed by entering a valid username and password. Once you have expressed interest in being contacted, the collision manager or estimator will respond through a personalized email or phone call. After the initial email contact, there may be several points of communication between you and the associate by either telephone or email. At any point in the relationship you have the option of indicating by either telephone or email that you no longer wish to be contacted by the associate. In this event, the associate will mark your customer record as ''closed'', at which time, you are removed from ''active'' status.
Cookies can be linked or store information you have shared on our website, like zip code and language preferences. They are unique and help us link your information to your device. This helps make your car shopping experience more productive, like in the car search process or when we share recommended cars based on your prior actions on our websites.
You can turn off cookies in your browser settings, but this may make certain aspects of your website experience take longer or be less convenient, like website loading time and personalization.
Cookies also assist us to display interest-based advertising on websites outside of our own, including but not limited to Facebook, other social networks, and blogs. Interest-based ads can also be referred to as personalized, dynamic, or targeted ads.
These cookies help create a relevant ad for you based on how you’ve interacted on our websites, so that our advertising is more helpful to you.
Updating Your Advertising and Privacy Preferences:
We support your rights as a consumer, so we have provided below a list of ways you can update your ad preferences.
To clear your cookies and browser cache, locate your browser settings and privacy controls. This process depends on your internet browser and more information is available in your browser’s help section. If you revisit one of our websites after clearing your cookies and cache, cookies will be gathered, and you may begin to see our Interest-Based Ads again.
If you are receiving ads from networks in the Network Advertising Initiative (NAI) or who follow the Digital Advertising Alliance’s Self-Regulatory Principles for Online Behavioral Advertising, you can follow these links to opt-out of their personalized ads: http://optout.networkadvertising.org/ & http://optout.aboutads.info
Note – You may still see ads, but they will no longer be based on your interests and may be more general in nature.
Facebook – When utilizing Facebook, if you prefer not to see our advertisements you can follow the steps outlined here to hide all future ads from your news feed: https://www.facebook.com/help/146952742043748 Find out more information on Facebook advertising here: https://www.facebook.com/help/516147308587266/
Some information, like how you came to our site, is available through Google Analytics. You can learn more about how Google uses your information at https://www.google.com/intl/en/policies/privacy/ and you can opt-out of Google Analytics here if you choose too https://tools.google.com/dlpage/gaoptout
Does AutoNation track my visits?
Does AutoNation share any information it collects with outside parties?
At AutoNation, we consider the information you choose to share with us personal and confidential. We will not rent or sell your name, address, e-mail address, credit card information or personal information to any third party without your permission. We may provide your information to third party service providers (subject to confidentiality agreements) that perform services on our behalf or to your insurance provider.
Sharing of Information among affiliates
Our affiliates are other companies in the AutoNation, Inc. corporate family. In addition to using affiliates to perform services, we may share your information among our affiliates.
Does AutoNation provide a way to update or remove personal information?
A customer wishing to change, or update, personal information may do so by contacting the collision center by email or telephone and stating their wishes at any time.
Why are we telling you all this?
Because AutoNation is a firm believer and active participant in consumer privacy, we maintain these policies that give our visitors full disclosure. AutoNation believes in improving the customer's online experience through the responsible and secure collection and usage of customer data.
Changes in this Privacy Statement
AutoNation Security Statement
At AutoNation, we've taken important measures to keep the information you share with us safe and secure.
AutoNation uses Secure Sockets Layer (SSL) encryption technology to protect your personal information. SSL encrypts or codes this information as it travels over the Internet and is then decoded by AutoNation.
How do I know when my information is protected?
You can tell if you are using a Web browser that supports SSL if a "key" or "padlock" icon appears in one of the lower corners of your screen (For example, when using Internet Explorer, you will see a padlock). When you enter a secure page, the key is "un-broken" or the lock is closed. This means that your communications are now secure, encrypted, and cannot be read by non-authorized sources. Another sign that you are in a secure transaction mode is a URL that begins with "https:". When you see any of these symbols on your browser, you know that your information is protected, and you can interact with the website with confidence.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.
Our Security Procedures
How This Policy Applies to You
Click Here for Your California Privacy Rights